Refund Policy
We value your satisfaction and strive to deliver quality services every time. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review the points below to understand our refund process, eligibility criteria, and terms.
1. Eligibility for Refunds
- Refunds are applicable only under valid circumstances such as non-delivery, technical failure, or service not as described.
- Requests must be made within 7 to 14 days of the purchase or project initiation.
2. Non-Refundable Services
- Customized development work, completed design services are non-refundable.
- Delays caused by client inaction or incomplete requirements are not grounds for a refund.
3. How to Request a Refund
- Email us at sales@hdrullc.com with your order ID and reason for the refund.
- Please include relevant details or screenshots to help us review your request.
4. Refund Processing Time
- Approved refunds will be processed within 5–10 business days.
- The refund will be issued via the original payment method.
5. Late or Missing Refunds
- If your refund hasn’t appeared, first check your bank or payment provider.
- If the issue remains unresolved, contact us and we’ll assist promptly.
6. Service Cancellations
- If a project is canceled midway, a partial refund may be considered based on the amount of work completed.
- No refund will be issued for completed or delivered services.
7. Policy Updates
- We may update this policy occasionally to reflect changes in our services.
- All updates will be posted on this page with the revised date.